ACT’s Equity Speakers Series

The Power of Human-Centered Design: How Effective Leaders Use Human Values to Fuel Decision Making


Date:  Thursday, Nov. 16, 2023
Time:  1:00 p.m. – 2:00 p.m. CT

As part of ACT’s ongoing commitment to diversity, equity, inclusion, and accessibility, ACT’s Center for Equity in Learning regularly invites leaders, researchers, and practitioners to share knowledge and insights as part of ACT’s Equity Speakers Series. This year, we are pleased to welcome Dr. Paul LeBlanc, president, Southern New Hampshire University (SNHU) to share his insights on human-centered design.

Through an informal conversation, LeBlanc will share insights from his book, “Broken”, and what he’s learned, and continues to learn, about the opportunities and necessity to put humanity and care at the center of all our systems. LeBlanc has encountered innumerable wonderful people who want to do the right thing for students but whose efforts cannot overcome the shortcomings of a faulty system design. This webinar is designed to support educators and leaders who want to have a greater impact amid emerging realities of artificial intelligence, the recent U.S. Supreme Court decision striking down the use of race as a factor in college admissions and anticipated demographic shifts in future postsecondary enrollment. 

LeBlanc has more than 25 years of experience as an education innovator and is the author of “Broken,” a book that explores the deeply human dimensions we must consider — aspiring, discovering, and mattering — if we want to rebuild the policies, technologies, processes, and, most importantly, the heart we use to serve people.

Join us on Nov. 16 at 2:00 p.m. ET/1:00 p.m. CT.

NOTE: This event will be recorded. 



Dr. Paul J. LeBlanc is president of SNHU and author of two books. Under the 18 years of LeBlanc’s direction, SNHU has grown from 2,800 students to more than 160,000 learners and is the largest nonprofit provider of online higher education in the country. LeBlanc immigrated to the U.S. as a child and was the first person in his extended family to attend college. He is a graduate of Framingham State University (BA), Boston College (MA), and the University of Massachusetts (Ph.D.). From 1993 to 1996 he directed a technology start up for Houghton Mifflin Publishing Company. He was president of Marlboro College in Vermont from 1996 to 2003 and became president of SNHU in 2003.

About the Book: Many of the systems built to serve people instead do more harm than good. In “Broken,” Dr. Paul LeBlanc, president, SNHU, draws on his experience working in one such system —education — to reconnect us to the human facets of serving people. In doing so, he charts a course for rebuilding and reinhabiting better systems across education, healthcare, criminal justice, government, and more.